FAQ

What fabrics do you offer?
We offer the following fabric bases

Cotton Woven- this is similar to quilting cotton and 100% cotton no stretch.
Canvas- 100% cotton, no stretch, similar to home dec fabric.
Cotton Lycra- 95% cotton /5% lycra. 4 way stretch, 260gsm.
Bamboo Lycra- 4 way stretch, 230gsm

Fabric is all 54-58 inches wide. Sold by the linear yard.

How long is your TAT (turn around time)?
We are located near Memphis TN. We are on CST, so all sale times listed will be CST.
Pre-order turn around time is 9-15 weeks.
Preorders take 8-12 weeks to get to me and then we need 1-3 weeks to cut, pack, label, and ship orders.

We do not cap preorders.
We sell in full yard cuts only.
How long will it take to ship my Retail order?
Retail fabric will ship in 3-5 business days, unless we are currently cutting and packing a preorder, then retail can take 10-14 days to ship.

Please DO NOT combine Preorders and Retail. Orders that combine preorder and retail will be cancelled.
What if I have a problem with my fabric?
Please contact us within 5 days of receiving your order to inform us of any flaws or issues.
There can be flaws near the selvage edges when printing this is due to the nature of fabric printing but you will always have 54" worth of usable fabric width.
Any flaw smaller than a nickel is considered acceptable.
Please note that the texture of fabric can mean that on fabrics such as cotton lycra or canvas that the design appears to have a feathered or not 100% crisp edge. This is the nature of printing on these types of materials.
If you receive any cuts smaller than 36 inches please let us know immediately.
What Payments do you accept?
PAYMENTS: We accept, Visa, Mastercard, Amex, and Discover as well as paypal. We offer Laybuy with your choice of percentage down (30%-50%) and 2 months to complete payment in full.  Just look for the Laybuy option in the checkout area. 
We do not offer sezzle at this time but we are looking into it.
All orders will be processed through our website www.snowwillowdesigns.com

How can I see what's coming up or get updates on my order?
Please watch the announcements in our facebook group https://www.facebook.com/groups/362197038302295/for round updates.